What to do if your luggage is lost or damaged during a flight

Hand luggage

Unlike on an airplane, you do not need to check in hand luggage for a train trip, nor do you need to pay for it. Baggage can be carried as hand luggage if it weighs no more than 36 kg and its size in the sum of 3 dimensions does not exceed 180 cm*. This standard is the same for reserved seat, compartment, seated carriages, Sapsan and Lastochka trains. In a double suite (SV), you can carry up to 50 kg** of luggage. According to the rules, in order to take additional hand luggage weighing up to 50 kg, you need to purchase another travel ticket.

In practice, little attention is paid to restrictions; the conductor will not measure or weigh your bag before boarding. But if you have several heavy-looking bags, you may be sent to the ticket office to pay for your luggage. It all depends on the specific conductor and the station workers who check the luggage.

In different types of carriages, luggage can be placed in different places:

• In the compartment and SV - in the lockers of the lower shelves and a niche under the ceiling;
• In the reserved seat - in the lockers of the lower shelves and on the third shelf;
• In seated carriages, Sapsan and Lastochka - on luggage racks above the seats, in special luggage spaces inside the carriage.

You should not occupy all the luggage compartments with your belongings; other passengers will travel with you with their hand luggage. Passengers who have purchased a ticket for a lower berth have priority to the lower berth locker, while those traveling in an upper berth have priority to the upper berth.

Unlike on an airplane, you can carry any liquids on a train, including alcohol, based on the norm of 0.5 liters per person. Learn more about what you can and cannot carry in your luggage.

* Based on the sum of three dimensions (length + width + height). The dimensions are indicated for each bag (or suitcase) separately.

** Standard for the carrier JSC FPC. Weight may vary for other carriers' suites.

Special baggage in hand luggage

Bicycles, kayaks, snowboards, skis, and baby strollers can be carried in hand luggage, but only if they are disassembled and packed. It is most convenient to place the bike on the 3rd shelf in the reserved seat. It is better to lay it across two shelves, then it will definitely not fall while moving. More information about transporting a bicycle on a train

You can also take seedlings (if they are no more than 180 cm in height) with you into the carriage, just carefully tie off the rhizomes and crown. If the dimensions of the item exceed 180 cm in total, then for a small fee you need to issue a “Luggage in Hand” receipt at the cash desk.

Hunting and sporting weapons can be transported in hand luggage, but under special conditions. It must be in a case or holster, unloaded and separate from the cartridges.

All these things do not have to be placed on luggage racks; they can also be with you in the compartment - the main thing is that they do not interfere with other passengers. Hand luggage cannot be placed in aisles, corridors or vestibules.

Unlike ordinary bags, the transportation of sports equipment will need to be paid at the ticket office at the station

. This can be done at any time before the train departs.

If you have a lot of luggage, you should not board the train at the last minute to avoid making it difficult for other passengers to board. It is better to arrive early and carefully stow your luggage, leaving room for your neighbors.

For each piece of special baggage carried on the train, a fee is charged at the baggage rate in kilograms:

• bicycle - 10 kg,
• kayak (kayak) – 30 kg,
• weapon - 10 kg.

Children's strollers, wheelchairs, as well as skis and snowboards can be transported on the train free of charge. No documents are required. Skis and snowboards must be covered, as sharp edges can cut the upholstery and injure other passengers.

HELPFUL INFORMATION:

Helpline of the Federal Customs Service of Russia: (495) 449-7997

FOR VIOLATION OF CUSTOMS RULES, individuals are subject to administrative and criminal liability in accordance with the current legislation of the Russian Federation:

Article 188. Criminal Code of the Russian Federation SMUGGLING

1. Smuggling, that is, the movement on a large scale across the customs border of the Russian Federation of goods or other items, except for those specified in part two of this article, committed in addition to or with concealment from customs control or with the fraudulent use of documents or means of customs identification, or associated with non-declaration or unreliable declaration - is punishable by a fine in the amount of one hundred thousand to three hundred thousand rubles, or in the amount of the wages or other income of the convicted person for a period of one to two years, or by imprisonment for a term of up to five years.
2. Movement across the customs border of the Russian Federation of narcotic drugs, psychotropic substances, their analogues, tools and equipment that are under special control and used for the production and manufacture of narcotic drugs and psychotropic substances, potent, poisonous, poisonous, explosive, radioactive substances, radiation sources, nuclear materials, firearms, explosive devices, ammunition, weapons of mass destruction, their delivery vehicles, other weapons, other military equipment, as well as materials and equipment that can be used in the creation of weapons of mass destruction, their delivery vehicles, other weapons, other military equipment in respect of which special rules have been established for movement across the customs border of the Russian Federation, strategically important raw materials or cultural values, in respect of which special rules have been established for movement across the customs border of the Russian Federation, if this act was committed in addition to or with concealment from customs control or with deception the use of documents or means of customs identification, or is associated with non-declaration or false declaration, is punishable by imprisonment for a term of three to seven years, with or without a fine in the amount of up to one million rubles or in the amount of the wages or other income of the convicted person for a period of up to five years. and with or without restriction of freedom for a period of up to one year.

Article 291. Criminal Code of the Russian Federation GIVING BRIBE

1. Giving a bribe to an official personally or through an intermediary is punishable by a fine in the amount of up to two hundred thousand rubles, or in the amount of the wages or other income of the convicted person for a period of up to eighteen months, or by correctional labor for a term of one to two years, or by arrest for a term of three to three years. up to six months, or imprisonment for up to three years.
2. >Giving a bribe to an official for committing obviously illegal actions (inaction) is punishable by a fine in the amount of one hundred thousand to five hundred thousand rubles or in the amount of the wages or other income of the convicted person for a period of one to three years, or by imprisonment for a term of up to eight years.

Article 16.1. Code of Administrative Offenses of the Russian Federation ILLEGAL MOVEMENT OF GOODS AND (OR) VEHICLES AROSS THE CUSTOMS BORDER OF THE RUSSIAN FEDERATION

1. Violation of the procedure for the arrival of goods and (or) vehicles into the customs territory of the Russian Federation by importing them in addition to checkpoints across the State border of the Russian Federation..., as well as the commission of actions directly aimed at the actual crossing of the customs border of the Russian Federation by goods and (or) vehicles at their departure from the customs territory of the Russian Federation in addition to checkpoints across the State Border of the Russian Federation or other places established in accordance with the legislation of the Russian Federation on the State Border of the Russian Federation, or outside the working hours of customs authorities or without the permission of the customs authority - entails the imposition of an administrative fine on citizens and legal entities in the amount of one-half to three times the value of goods and (or) vehicles that were the subjects of an administrative offense, with or without their confiscation or confiscation of the items of an administrative offense; for officials - from ten thousand to twenty thousand rubles.
2. Hiding goods from customs control by using hiding places or other methods that make it difficult to detect goods, or by making some goods look like others when moving them across the customs border of the Russian Federation - entails the imposition of an administrative fine on citizens and legal entities in the amount of one-half to three times the value goods that were the subjects of an administrative offense, with or without their confiscation and confiscation of goods and (or) vehicles that were instruments for committing an administrative offense, or confiscation of the items of an administrative offense; for officials - from ten thousand to twenty thousand rubles.
3. Reporting to the customs authority inaccurate information about the number of packages, their markings, the name, weight and (or) volume of goods upon arrival into the customs territory of the Russian Federation or upon departure from the customs territory of the Russian Federation of goods and (or) vehicles, or for obtaining permission for internal customs transit or for its completion, or when placing goods in a temporary storage warehouse by submitting invalid documents, as well as using for these purposes a counterfeit means of identification or a genuine means of identification relating to other goods and (or) vehicles - shall entail the imposition of an administrative fine on citizens in the amount of one thousand to two thousand five hundred rubles with or without confiscation of goods that were the subjects of an administrative offense, or confiscation of the subjects of an administrative offense; for officials - from five thousand to ten thousand rubles; for legal entities - from fifty thousand to one hundred thousand rubles with or without confiscation of goods that were the subjects of an administrative offense, or confiscation of the subjects of an administrative offense.

Article 16.2. Code of Administrative Offenses of the Russian Federation NON-DECLARATION OR INCORRECT DECLARATION OF GOODS AND (OR) VEHICLES

1. Failure to declare in the established form (oral, written or electronic) goods and (or) vehicles subject to declaration, with the exception of cases provided for in Article 16.4 of this Code, shall entail the imposition of an administrative fine on citizens and legal entities in the amount of one half to two times the amount the cost of goods and (or) vehicles that were the subjects of an administrative offense, with or without their confiscation or confiscation of the items of an administrative offense; for officials - from ten thousand to twenty thousand rubles.
2. Statement by the declarant or a customs broker (representative) when declaring goods and (or) vehicles of false information about goods and (or) vehicles, if such information served as the basis for exemption from payment of customs duties, taxes or for understating their amount, shall entail the imposition of an administrative fine on citizens and legal entities in the amount of one half to two times the amount of unpaid customs duties, taxes with or without confiscation of goods and (or) vehicles that were the subject of an administrative offense, or confiscation of the items of an administrative offense; for officials - from ten thousand to twenty thousand rubles.
3. Statement by the declarant or customs broker (representative) when declaring goods and (or) vehicles of false information about goods and (or) vehicles, as well as submission of invalid documents, if such information and documents could serve as a basis for non-application of prohibitions and (or) restrictions established in accordance with the legislation of the Russian Federation on state regulation of foreign trade activities - entails the imposition of an administrative fine on citizens in the amount of one thousand five hundred to two thousand five hundred rubles with or without confiscation of goods and (or) vehicles that were the subject of an administrative offense or confiscation of items of an administrative offense; for officials - from ten thousand to twenty thousand rubles; for legal entities - from one hundred thousand to three hundred thousand rubles with or without confiscation of goods and (or) vehicles that were the subjects of an administrative offense, or confiscation of the items of an administrative offense.

Article 16.3. Code of Administrative Offenses of the Russian Federation FAILURE TO COMPLY WITH PROHIBITIONS AND (OR) RESTRICTIONS ON THE IMPORTATION OF GOODS INTO THE CUSTOMS TERRITORY OF THE RUSSIAN FEDERATION AND (OR) THE EXPORT OF GOODS FROM THE CUSTOMS TERRITORY OF THE RUSSIAN FEDERATION

1. Failure to comply with the prohibitions and (or) restrictions on the import of goods into the customs territory of the Russian Federation and (or) export of goods from the customs territory of the Russian Federation established in accordance with the legislation of the Russian Federation on state regulation of foreign trade activities and not of an economic nature, except for the cases provided for in part 3 of Article 16.2 of this Code - entails the imposition of an administrative fine on citizens in the amount of one thousand five hundred to two thousand five hundred rubles; for officials - from ten thousand to twenty thousand rubles; for legal entities - from one hundred thousand to three hundred thousand rubles.
2. Failure to comply with the prohibitions and (or) restrictions of an economic nature established in accordance with the legislation of the Russian Federation on state regulation of foreign trade activities on the import of goods into the customs territory of the Russian Federation and (or) the export of goods from the customs territory of the Russian Federation, except for the cases provided for in Part 3 of Article 16.2 of this Code - entails the imposition of an administrative fine on citizens in the amount of one thousand to two thousand rubles with or without confiscation of goods and (or) vehicles that were the subjects of an administrative offense, or confiscation of the subjects of an administrative offense; for officials - from five thousand to ten thousand rubles; for legal entities - from fifty thousand to one hundred thousand rubles with or without confiscation of goods and (or) vehicles that were the subjects of an administrative offense, or confiscation of the subjects of an administrative offense.

Article 16.4. Code of Administrative Offenses of the Russian Federation NON-DECLARATION OR INAUDIBLE DECLARATION OF FOREIGN CURRENCY OR CURRENCY OF THE RUSSIAN FEDERATION BY INDIVIDUALS

Non-declaration or false declaration by individuals of foreign currency or the currency of the Russian Federation, transported across the customs border of the Russian Federation and subject to mandatory written declaration, entails the imposition of an administrative fine on citizens in the amount of one thousand to two thousand five hundred rubles.

Additional hand luggage

Additionally, you can carry another 50 kg of hand luggage on the train, but for an additional fee. If a child is traveling with you without a seat (under 5 years old), then the right to carry hand luggage does not apply to him.

You can transport household, video and audio equipment, regardless of whether the passenger has hand luggage, no more than one item per ticket. Equipment can exceed 180 cm in the sum of three dimensions. For each item, regardless of its weight, a baggage fee weighing 30 kg is charged. You will need to check out the item at the box office using a “baggage in hand” receipt.

If your household appliances fit into the 36 kg baggage allowance, then you do not need to check them in separately. The conductor will not force you to pay for your laptop or microwave.

Luggage compartment

If you want to carry more luggage, you need to check it in the luggage compartment. The luggage compartment is located in the headquarters car (ask the conductors where it is).

From one passenger, including children's tickets with provision of a seat (from 5 to 10 years), up to 3 pieces of luggage are accepted. The dimensions of the space based on the sum of three dimensions (width, length and height) should be no more than 180 cm, weight - up to 75 kg. The total permissible weight of luggage per passenger is up to 200 kg.

You need to pay for the transportation of luggage in the luggage compartment at the ticket office at the station. This can be done either when purchasing a ticket at the box office, or later by presenting a printed boarding pass. Or just give the order number - these are the numbers at the beginning of the SMS about purchasing a ticket.

When boarding the train, present the baggage receipt along with your ticket to the conductor. Then check your luggage into the headquarters car, and you will receive your luggage there. You yourself will travel in your carriage as usual.

Each item checked in must be packed. Only baby strollers and wheelchairs do not need to be packed, as they may be needed immediately after unloading. Remember that you are responsible for the safety of your belongings when transported in the luggage compartment.

CUSTOMS CONTROL

During customs control, customs officials have the right:

• check documents;
• carry out inspection of goods or personal search (in exceptional cases);
• record goods;
• conduct an oral survey.

Personal customs inspection is carried out only by a written decision of the head of the customs authority or an official replacing him, if there are grounds to believe that the individual is hiding on his person and does not hand over currency or goods that are the subject of a violation of the law.

GREEN CORRIDOR system

The place of entry and exit to the “green corridor” is indicated by the inscriptions “Green channel” and “There are no goods subject to mandatory written declaration” (“Nothing to declare”) in Russian and English.

The movement of goods through the “green corridor” line at the entrance is considered a statement that the currency and goods being moved are not subject to mandatory declaration in writing and that there is no unaccompanied baggage. The passenger customs declaration is not completed and submitted. Customs control is carried out selectively.

"RED CORRIDOR" system

The entrance to the “red corridor” is indicated by the inscriptions “Red channel” and “Goods to declare” in Russian and English.

The “red” corridor is intended for declaring currency and/or goods in accompanied baggage, subject to mandatory written declaration, as well as for declaring unaccompanied baggage. A passenger customs declaration TD-6 is drawn up and submitted to the customs authority along with the documents necessary for customs purposes.

Oversized luggage

If the sum of three dimensions exceeds 180 cm, then it is considered oversized and is transported in the luggage compartment. The weight of one piece of oversized luggage must not exceed 75 kg. No more than 1 piece of large luggage is allowed per passenger. Luggage must fit through the doors. The dimensions of one piece of large luggage should not exceed 175 cm in height, 50 cm in width, and 45 cm in depth for a single-decker carriage. Large luggage cannot be transported in a double-decker carriage.

If the baggage does not meet these conditions, then the train director signs and dates the transportation document. Payments for large-sized baggage not accepted for transportation are returned in a claim procedure.

Car carrier

This is a specialized carriage that includes 3-4 passenger cars. It can also transport motorcycles. Such cars are available on a small number of routes: from Moscow to St. Petersburg, Helsinki, from Moscow and St. Petersburg in southern directions. The cost of the service varies depending on the route, on average - from 5 to 8 thousand rubles.

You can’t just bring your car to the train and immediately load the car into the carriage. You must first call Russian Railways OJSC and check the availability of the service on the train you are interested in. Then you need to submit an application by phone, through the Russian Railways website or at a special ticket office.

What are the advantages of air cargo transportation by plane?

The service of sending cargo by air is in great demand. This service is used by individuals and business representatives who organize the rapid dispatch of goods and documentation without personal accompaniment.

Advantages of transporting goods by air:

• delivery of cargo in the shortest possible time, which is especially important when sending parcels with perishable products;
• a large selection of routes - sending to anywhere in the world;
• high service security;
• the ability to create the right conditions for the transportation of goods of a certain specification;
• 24-hour monitoring of the location of shipped cargo;
• almost zero risks risks of cargo loss during transportation.

In addition, most air carriers offer affordable tariffs for cargo transportation in Russia and international destinations.

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