How to call customs about a parcel from China?

Many people have encountered the customs service in their lives. After all, all commercial goods and parcels from abroad enter our country through customs. But the cargo does not always pass without problems. It often happens that cargo is detained at customs by employees. What to do if the cargo is delayed, how to properly “win back” your parcel?

Why is my parcel stuck at customs?

Why might my parcel be detained at customs? 1Failure to comply with forwarding rules, incorrect execution of documents by the sender, finding prohibited items.

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Hotline number of the Federal Customs Service of Russia

For questions regarding customs control or clearance, call +7(499)449-77-71 . Contact center employees resolve issues within the scope of the department’s activities. An additional purpose of the hotline is to send complaints. The cost of making a call is consistent with the tariff of your mobile operator.

Valid numbers:

• +7(499)449-77-71 - reference;
• +7(499)449-79-97 - helpline.

Telephone number of the Russian Customs Service with Ukraine

The Federal Customs Service of Russia opens a 24-hour hotline

(Information published on the website of the Federal Customs Service of Russia)

The Federal Customs Service of Russia carries out large-scale explanatory work when introducing regulatory legal acts of the Customs Union. To the traditional forms (information and consultation, work with citizens’ appeals, advisory councils with participants in foreign economic activity), new ones have been added: a 24-hour telephone hotline, electronic Internet “Question and Answer”, Internet seminars (webinars), temporary consultation centers.

From July 1, 2010, the Federal Customs Service of Russia and regional customs authorities begin operating 24-hour hotlines to provide information and advisory support to participants in foreign trade activities when the regulatory legal acts of the Customs Union are put into effect.

Since July 1, the multi-channel telephone of the Federal Customs Service of Russia has been operating 24 hours a day. Information about hotline telephone numbers in the regions is posted on the Internet sites of the Federal Customs Service of Russia and regional customs departments and customs offices. Answers to the most frequently asked questions will also be posted here.

By order of the head of the Federal Customs Service of Russia Andrei Belyaninov, mobile groups of qualified officials have been formed in the customs authorities to promptly respond to emerging problems among participants in foreign economic activity during customs procedures.

In anticipation of the entry into force of the Customs Code of the Customs Union, explanatory work in cooperation with the media was intensified.

More than 50 meetings were held throughout the country. More than 30 messages devoted to various aspects of the formation of the customs union have been published on the official Internet site of the Federal Customs Service of Russia.

More than 250 meetings, conferences, seminars and round tables were held with the participation of customs experts.

The capabilities of information technology are also used, including video conferencing and webinars. A special section “Customs Union” has been created on the website of the Federal Customs Service of Russia. Thanks to the “Question and Answer” subsection, any participant in foreign trade activities can ask their question, receive a qualified answer and get acquainted with the answers to frequently asked questions. Already in May, answers to questions from business circles were posted there.

The FCS of Russia carried out work on the formation of customs legislation of the customs union in collaboration with the Chamber of Commerce and Industry of Russia, the Russian Union of Industrialists and Entrepreneurs, the all-Russian public organization of small and medium-sized businesses “OPORA RUSSIA”, and other associations.

Among the regular partners of the Russian Federal Customs Service and foreign business associations are the Association of European Businesses, the American Chamber of Commerce, the Russian-German Chamber of Foreign Trade, and the Japanese Organization for the Development of Foreign Trade (JETRO). At regular meetings with representatives of foreign companies doing business in Russia, specialists from the Federal Customs Service of Russia cover issues of customs legislation of the Customs Union that are relevant to foreign business circles.

Telephone numbers of “hot lines” of the Federal Customs Service of Russia, regional customs departments and customs offices directly subordinate to the Federal Customs Service of Russia

name of the customs authority

How are parcels from Aliexpress delivered to Russia?

Author of the question: Kuznetsova D. Created: 12/11/21

If your parcel is delivered by the state post of China, Singapore or Hong Kong, if your parcel has an international tracking number, then you will receive the parcel at your Russian Post office (Ukraine, Belarus, Kazakhstan, etc.). Delivery by courier services EMS, DHL, TNT and the like is carried out directly to your home. In the case of the Sellers Shipping Method, there are options, but as a rule, such packages are also delivered to your post office. When receiving the parcel you do not need to pay anything extra.

Answered by: Yakushev M. 12.12.21

How to deliver goods from America to Russia?

Author of the question: Rodionov M. Created: 12/03/21

Parcels are flying from the USA to Russia

to Moscow, go through customs, after which they get to the recipient using one of the trusted courier services that meet the quality criteria of “Banderolka”. Customers can receive the parcel at pick-up points or choose delivery via courier directly to their home.

Answered by: Ponomarev M. 12/04/21

Consultation on your issue

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Calls from landlines and mobiles are free throughout Russia

Where is the customs office in Russia for parcels from China via AliExpress?

Author of the question: Goncharova D. Created: 12/02/21

Most parcels from Aliexpress and other popular trading platforms in China, on the way to Russian buyers, end up in the territory of the transit point Sharapovo 102976. The following material will discuss the features of the operation of a large postal and customs hub, its location on the map, as well as the meaning of the “Release by Customs” status. . Location and operating features of the Sharapovo complex. The sorting center is located in the capital at the address: village. Marushkinskoye, Sharapovo village.

Answered by: Popov I. 02.12.21

Prohibited items for shipment

The parcel can be confiscated only if it contains goods prohibited for import.

These products include:

• Any types and varieties of weapons.
• Drugs.
• Flammable substances.
• Any plants and animals.
• Waste hazardous to human life and the environment.
• Materials of all types containing pornographic or terrorist information.
• Materials of a Nazi nature.
• Human organs and tissues.
• Equipment for obtaining information.
• Alcohol products.
• Radioactive materials.
• Cultural values.
• Precious items (jewelry, antiques, etc.).

Insert/edit link

Good afternoon. Apparently your parcel was delayed due to an error in customs clearance of the parcel from Aliexpress.

For example, as in the video above, customs may send you a letter with some kind of requirement, or you will simply see a problem in the tracking status of your parcel from Aliexpress.

In such cases, if some action is required from you, the Aliexpress seller must provide you with a document that you must send to customs. This is written in the official Aliexpress rules here.

Therefore, FIRST of all, write to the Aliexpress seller and ask him for the necessary document for customs.

If the seller does not answer you, then you need to open a dispute on Aliexpress and select RETURN OF GOODS AND MONEY - PROBLEMS AT CUSTOMS and be sure to indicate in the description of the dispute that the seller did not contact and did not provide documents.

You can also try to go to the Russian Post website, track your parcel and there may be a link where you need to write and pay customs duties for customs clearance.

You can also write to Russian customs yourself or call them. Customs contacts are on their official website here.

This is also what is written in the official certificate on Aliexpress on this issue when the parcel is detained by customs. The following advice is given there:

What if the package is detained by customs?

Since it is the seller's responsibility to clear customs, please first contact your local customs office to find out why the package was detained: 1. Import duty due/import document required. Pay the duty/provide the document for customs clearance. 2. There is no document from the seller. Contact the seller to obtain the necessary document, and then register the parcel at customs. If the seller does not cooperate with the provision of the document, open a dispute on the order page, attaching an official document from the local customs authority to clarify the reason for the detention, so that AliExpress can intervene. Below are contact details for customs authorities in a number of countries.

Here are the telephone numbers for contacting customs that are posted on the Aliexpress website itself in the section about customs:

Russian Federation (+375 17) 222 72 47/ 222 72 28

You can also submit an electronic appeal on the Russian customs website here https://customs.gov.ru/appeal

Mexico (+52 55) 51 33 07 15

United Arab Emirates Dubai : (+971 4) 337 4546 / 2146；

Abu Dhabi: (+971) 2633 4832

Saudi Arabia Riyadh: (+966) 1 289 8217；Jeddah: (+966) 2 627 9033；DMM: (+966) 3 842 8665

Italy (+39 03) 3166 24 73

Brazil (+55 11) 2112 7267

Ukraine (+380 44 ) 245 62 20

France (+34 91) 396 42 32

Poland Warsaw: (+48 22) 548 14 31；Bitom: (+48 32) 281 82 80 / 89；Poznan: (+48 61) 869 72 61；Szczecin: (+48 91) 434 37 83

France (+33 1) 5501 3812

South Korea (+8232) 743 9741

Each buyer's problems with Aliexpress customs can be very different, so you need to contact customs and the seller, understand what is required of you and follow the instructions to receive the parcel.

Key Aspects

Before entering the territory of the Russian Federation, all goods, parcels, and commercial cargo undergo preliminary control and inspection at the Federal Customs Service, or, more simply, at the customs or border. Quite often people are faced with a situation where cargo is delayed at the initiative of service employees.

If the cargo is delayed, this does not mean that it cannot be received. It is quite possible to pick it up if the cargo does not contain goods and products prohibited for import. The main thing is to be patient and find out the reason for the delay of the cargo.

If the parcel contains goods and products prohibited for import, the parcel will be confiscated by customs officers and liquidated, so it will no longer be possible to pick it up.

Reasons why cargo may be delayed:

1. The total cost of goods exceeds 1,500 euros. But this is only if a declaration was not issued for this parcel and customs duties were not paid. In this case, the cargo is delayed until customs duties and VAT are paid.
2. The total weight of the goods exceeds 50 kilograms. If this norm is exceeded, you will need to pay customs duty in the specified amount, in accordance with the laws and regulations of the Customs Code of the Russian Federation.
3. Presence of similar goods in the parcel. Example: a large number of identical jackets, phones, and sneakers from China will make you think that this package is not intended for personal use, but is a commercial cargo, which, in accordance with the laws, must be taxed upon import.
4. The presence in the parcel of goods prohibited for import into the territory of the Russian Federation.